Biashara Opportunities

Safaricom is a converged communication solutions provider committed to provide unparalleled customer experience to our customers and to internally fire up a culture of strong customer obsession. The Learning and Development Department wish to engage a firm that specializes in Service Culture Training with relevant experience in the Telecommunications Industry to conduct service and culture training. The Service Culture Training is aimed at creating a burning platform and mindset shift to increased customer obsession for all staff. In the next strategic period up to 2025, Safaricom would like to focus on extending its market lead through unrivaled customer experience to further improve the gains that have been made in the last 2 decades. Customer experience straddles experience with products and services, providing delight through memorable touchpoints, using measurements that would guarantee that such a program takes firm hold, and a strong organizational culture. It is expected that the supplier/firm will engage with representatives from all divisions and selected stakeholders to obtain a clear picture of Safaricom’s Customer Experience position.

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As Safaricom, we use our Brand Catalogue to tell our Brand Story and to reinforce our corporate identity and generate brand recognition internally and across the market at large. Promotional materials are used by companies to execute advertising campaigns in the delivery of their commercial plans. A well thought out and properly executed brand catalogue attract consumer attention and provides an effective marketing tool that promotes the brand in addition to attracting consumer attention and providing an effective marketing tool that promotes the brand. Due to their appealing and informative nature, promotional materials are capable of stimulating purchases directly at the point of sale and keeping the brand feel alive in the hearts of its customers. To assist with this, a list of items has been developed over the years and forms our Brand Catalogue.

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Safaricom has 7 main office blocks, 5 Regional Offices, 11 switches and 52 retail shops which are located across Nairobi, Mt. Kenya, Western/Nyanza, Coast and Rift Valley.  Safaricom has contracted several vendors to provide Soft facilities  Services ( Cleaning, Gardening/Landscaping, Hospitality, Fumigation, Waste Management and Aquarium ). There is an opportunity to converge these services.

As a technology-based company with a global mindset and outlook, we believe that there is a need and opportunity to streamline operations and create greater efficiency and effectiveness in  Soft Facilities Services ( Cleaning, Gardening/Landscaping, Hospitality, Fumigation, Waste Management and Aquarium). Safaricom is, therefore, seeking to identify suppliers with the capacity and experience to provide  Soft Facilities Services as an integrated model.

This Expression of Interest (EOI) is intended to lead to the identification of suppliers that can demonstrable having sufficient capacity to provide these service in the best possible way and in a manner that enables Safaricom to meets its expectations.

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Safaricom Plc operates within six major regions in the country. The regions include Nairobi East, Nairobi West, Mt.Kenya, Western/Nyanza, Rift Valley and Coast. This Expression of Interest (EOI) document is intended to lead to the identification of suppliers that can demonstrable having sufficient capacity to provide intra- town Rider Services in the best possible way and in a manner that enables Safaricom to meets its expectations. Safaricom Plc is, therefore, soliciting from interested companies an Expression of Interest clearly showing the following:

• A company profile detailing the years of experience as prime service providers of rider services

• The principal place of business

• Permits from relevant authorities to offer such rider services (Provide evidence of compliance with statutory requirements, certification and all other relevant licenses).

• Current list of corporate clients where similar services is carried out

• Number of bikes available on your platform

• The current rider services geographical coverage and the zonal boundaries

• Available rider services web/app platform- Provide web application details

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Safaricom Plc offers car hire services to staff on a need basis across the country. The vendor will be expected to offer Car Hire and Shuttle Services to Safaricom Plc staff across the country. The vendor will also be required to provide Car Hire and Shuttle Services for staff events such as Team buildings and Staff parties countrywide as and when required. This Expression of Interest (EOI) document is intended to lead to the identification of suppliers that can demonstrate that they have sufficient capacity to provide these services in the best possible way and in a manner that enables Safaricom Plc to meets its expectations.

Safaricom Plc is therefore soliciting from interested companies an Expression of Interest clearly showing the following;

• Years of experience as a provider of Car Hire and Shuttle Services

• The principal place of business

• Number of Saloons, SUVs, and Vans and Shuttle buses available (indicate capacity)

• Current list of corporate clients where similar services have been carried out.

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