Safaricom is a converged communication solutions provider committed to provide unparalleled customer experience to our customers and to internally fire up a culture of strong customer obsession. The Learning and Development Department wish to engage a firm that specializes in Service Culture Training with relevant experience in the Telecommunications Industry to conduct service and culture training. The Service Culture Training is aimed at creating a burning platform and mindset shift to increased customer obsession for all staff. In the next strategic period up to 2025, Safaricom would like to focus on extending its market lead through unrivaled customer experience to further improve the gains that have been made in the last 2 decades. Customer experience straddles experience with products and services, providing delight through memorable touchpoints, using measurements that would guarantee that such a program takes firm hold, and a strong organizational culture. It is expected that the supplier/firm will engage with representatives from all divisions and selected stakeholders to obtain a clear picture of Safaricom’s Customer Experience position.

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