AIMS AND OBJECTIVES

The key objective of the Trade development services for Consumer Business, Financial Services and Enterprise Product is to offer market support to Safaricom business partners to grow the business. This service ensures that all the partner stores in the market are setup within SLA and operate optimally and profitably.

Safaricom’s Regional Business team is tasked with the below responsibilities;

 Relationship Management – merchant onboarding, retailer recruitment and retention 

Proactively drive Care to achieve NPS-1 in the market

•  Ensuring market penetration on all our offerings
•  Accelerate sale of Fiber and fixed wireless access solutions
•  MPESA float availability o Airtime distribution
•  Top of mind consumer awareness
•  Outlet visibility through several below the line initiatives
•  Aftersales engagement and solutions to customer issues within SLA
•  Win competition
•  Drive digital agenda and penetration to the market

The main aim of this EOI is to shortlist the best-in-class outsourced workforce provider who demonstrates to have the willingness to undergo the RFP/Tender/Bidding process and demonstrates sufficient skill and capacity to undertake these services in line with the scope requirements. We envision that the right firm will be supported by specialized technologies, tailored training capabilities, sales, marketing and human resource management expertise Page 4 of 5 EOI – Provision of Outsourced Sales Workforce for Safaricom PLC C1 - Public and an intimate knowledge of the operating environment. The Firm will offer services that will help Safaricom PLC grow its sales and revenue via an external sales workforce which they will manage end-to-end. The RFP will thereafter result into the establishment of a commercial framework to engage the successful company.

If interested in participating in this process, please see below details on how to respond to this call for Expression of interest.

3. EOI CONTENT

Your firm’s EOI response should not exceed 10 pages. The document should contain the following information:-

a) Page One – Expression of Interest Letter duly dated signed and stamped indicating your company’s Specific Point of Contact (SPOC) for this process and their contact details

b) Page Two – Your company’s registration certificate

c) Page Three – Your company’s most updated CR12 form

d) Page Four & Five – A summary page of your company’s audited accounts for the last two years.

e) Page Six to Ten – Your company’s profile that brings out your best self. The shortlisting will be based on our initial judgement relating to our key focus areas below;

✓ General Experience – Period in the industry, qualifications, certification, affiliations, industry awards, etc.

✓ Relevant Experience – Proof of solid experience in offering Outsourced Sales Workforce Services. Of key interest is demonstration of;-

•  Having specialized technologies to run the scope
•  Tailored training capabilities for related skills &
•  Sales, Marketing and HR management expertise

✓ Testimonials – At least 3 recommendation letters from previous/current corporate clients, etc. for similar services

The scope and RFP requirements shall be expounded further in the RFP for the shortlisted firms.