Introduction

Safaricom PLC is the leading integrated communication and financial services provider in Kenya, with a steadily growing subscriber base. The company is continuously expanding and reviewing its business, to meet the changing competitive landscapes, needs, and profiles of its customers. Our efforts are geared towards positively impacting the lives of those in the communities around us and thus we strive to change the present to improve the future.

The company has dynamic operations resulting in different types of debts such as digital lending, postpaid billing debt as well as credit sales debt. Our debt is carried in different systems. To this end and as part of our commitment to effective credit and collections management, we are seeking a provider for a comprehensive and dynamic DEBT MANAGEMENT SYSTEM for our debt portfolios.

Aims and Objectives

This Expression of Interest (EOI) is intended to identify an experienced and reputable service provider who will supply Safaricom PLC conduct with a Debt Management Solution. The supplier will be tasked with solution design and planning, implementation, testing, technical support and user training. The interested companies who express interest in providing this system MUST have demonstrable capacity and experience in designing, supplying, installing, testing, commissioning, supporting& maintaining a dynamic and debt management system.

Download the document below to read more on the EOI.