Background and EOI Requirements

Safaricom offers a wide range of post-pay and digital debt services to our customers in Kenya. As a leading telecommunications company, we strive to ensure efficient and effective debt recovery processes while maintaining a customer centric approach. Safaricom outsources Debt collection servicesfrom professional firm(s), who offer specialized services in line with the agreed terms of reference. Through this Expression of Interest (EOI), we aim to identify experienced and reputable debt collection partners who can work collaboratively with our internal teams and demonstrate expertise in handling debt collection for telecommunication services.

A summary the terms of reference for this requirement is summarized below:

• Supply of Debt Collection Services to Safaricom PLC

1 Company profile

(Provide a brief overview of your company, including its background, organizational structure, key personnel and years of experience in providing debt collection services. Highlight any relevant certifications, industry affiliations or awards that demonstrate your expertise in debt recovery. Describe your company’s approach to debt collection, unique strategies or technologies that set you apart)

2 Financial Capability

(Audited Financial statements for the past three years. )

3 Technical Expertise

(Detail the tools, technologies, and systems that your company uses for debt collection including any data analytics capabilities. Provide examples of successful debt collection projects you have undertaken, including details of strategies and methodologies employed. How does your company stay updated with the latest trends, regulations, and best practices in debt collection?)

4 Legal Compliance

(Confirm that your company operates in compliance with all applicable laws, regulations and industry standards including data privacy and consumer protection laws. Provide details of any licenses, certifications, or registrations required for operating as a debt collection service provider)

5 Client References

(Provide at least 3 references from your clients including their contact information along with a brief description of the debt collection services or projects provided to them. )

6 Valid Tax compliance certificate