1.2. Background and EOI Requirements

Safaricom aims to fully integrate ISO program implemented, PAS 99 gives guidance on planning, implementing, and operating an integrated management framework, as well as monitoring and improving performance.

Challenge

Safaricom has implemented several ISO standards that have been revised to High Level Structure (HLS), this therefore beats the purpose to allow continual management of the programs in Isolation. There is need to consolidate the gains through implementation of an Integrated Management System.

Objectives:

• Improved business focus: Allows the establishment of a benchmarking process with both internal &external organizations.

• A more holistic approach to managing business risks

• Reduced duplication and bureaucracy: Improve overall efficiency by removing the need to duplicate tasks. Clearly defined roles and responsibilities highlight common objectives

• Meet all standard requirements with one set of policies and procedures

• Less conflict between systems: Make it easier to continually improve all Safaricom’s management systems EOI-Pass 99 Integrated Management System Implementation Page 3 of 5 C1 - Public

• More effective and efficient audits both internally and externally: Audit more than one system at a time to save money and resources

Safaricom has implemented and certified to 8 ISO standards (ISO 27001, ISO 22301, ISO 9001, ISO 45001, ISO 50001, ISO 26000, ISO 1400, ISO 2000 and in the process of onboarding ISO 27701) in addition to GSMA and Uptime. Other implemented standards (but not certified) include ISO 3100-Risk Management Guidelines, ISO 37001-Anti-briber Management System, ISO 10002-Customer Satisfaction: Complaint handling, ISO 19011 – Guidelines for auditing Management Systems, ISO 22317 – Guidelines for Business Impact Analysis and in the process of onboarding ISO 50006.

Safaricom partners with professional firms, who offer specialized services in line with agreed terms of reference. This requirement is for identification of a suitable vendor with the capability to specialize in ISO and PAS 99 Integrated Management system implementation and should have relevant experience. Telecommunications Industry experience is an added advantage and will ensure Safaricom makes the most from ISO and multiple management systems.

A summary of the terms of reference for this requirement is summarized below:

SCOPE OF THE ASSIGNMENT

To support ISO programs, and conduct a PAS 99 Assessment and implementation for Safaricom in the following aspects:

• PAS 99 Scoping • PAS 99 GAP Assessment •

PAS 99 Controls and Process Implementation •

PAS 99 Pre-Certification Assessment

• Maintain PAS 99

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