We are looking for a partner with solid and demonstratable experience in designing, implementing and supporting an all-channel content service that enables customer subscribers to access key actionable information across different sectors relevant to Safaricom’s work in Financial Services, Education, and Community awareness; raising with clear Diversity and Inclusion tenets. Customers should be able to access the information via different channels like IVR, SMS and USSD; and they should also be given an opportunity to select the language they most prefer to access the information in.

The partner should be able to source content in key sectors and themes from relevant and well-respected partners, provide relevant government/ministry validation of content and offer a coordinated and well-linked approach to the provided content. Content offered to subscribers and customers should be relevant, actionable and diversely entertaining. The partner should be able to clearly show how the content themes add value for the customer caller as well as how customer access contributes to Safaricom’s KPIs around CVM and social good.

The partner should be able to show experience in other markets and be able to leverage this and solution insights to support Safaricom’s CVM approach/unit. The solution should also provide a system engagement link dashboard adhering to the Government of Kenya and Safaricom’s data privacy and data sharing policies.